Accessibility Advisory Committee
In honour of National Access Awareness Week (NAAW), (June 2 to 8) the Town of Newmarket is hosting various events dedicated to accessibility and ability awareness. These events will recognize the achievements made by and for persons with disabilities, raise awareness in the area of accessibility and engage the community to participate in inclusive recreation and leisure activities. Click here for a schedule of events occuring during NAAAW.
Accessibility Advisory Committee Tip of the Month:
When staying in hotels/motels identify yourself to registration desk staff as a person who will need assistance in an emergency and state the type of assistance you may need.
Learn more about Accessibility
The Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA") is a Provincial Act with the purpose of developing and implementing accessibility standards that will identify, remove and prevent barriers for people with disabilities in key areas of daily living.
Under the AODA the Accessibility Standards for Customer Service is the first standard developed to become law (Regulation 429/07) and came into force on January 1, 2008. Public sector organizations, including municipalities, are required to comply by January 1, 2010; other providers of goods or services are required to comply by January 1, 2012.
Source: About the Accessibility for Ontarians with Disabilities Act, 2005
The goal of the AODA is to make the Province of Ontario completely accessible by 2025.
Accessible Customer Service Training
Town of Newmarket employees, contractors, vendors and volunteers are required to complete training which includes:
The purpose of the Act
Training required for the Town of Newmarket's suppliers of goods and services
The legislation states that contractors, vendors and individuals that the Town of Newmarket has contracted to provide goods or services must ensure that their employees are trained on providing accessible customer service. Training can be as simple as reading through the "Accessible Customer Service Training Booklet"
Link to Booklet
Businesses and organizations including municipalities that provide goods and/or services to people in Ontario will have to meet certain accessibility standards in 5 areas:
Currently, the Customer Service Standard is the only AODA standard to become law. The other standards are in various stages of development.
The Town of Newmarket is committed to working towards compliance with all of the standards under the AODA as they are introduced and come into effect.
Accessibility Standards for Customer Service Policy
Through the establishment of the Town of Newmarket's Accessibility Standards for Customer Service Policy approved by Council June 22, 2009 its commitment to sound governance, accountability and focus on service excellence is reflected. The policy, procedures and practices are consistent with the following principles:
A person with a disability may use an assistive device or the assistance of a support person, guide dog or other service animal to access goods and or services of the Town.
The policy includes information on the following:
The Town of Newmarket welcomes comments on the provision of goods or services to persons with disabilities. It helps identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services. Feedback can be provided online, by telephone, e-mail, in person or in writing.
In person or in writing:
Town of Newmarket
395 Mulock Drive
PO Box 328, STN Main
Newmarket ON L3Y 4X7
Commission Comment Cards: are available at the Municipal Offices and various Town facilities.
Feedback received will be reviewed by staff and, where applicable, by the Accessibility Advisory Committee (AAC). A timely response will be provided.
Accessibility for Ontarians with Disabilities Act- link to legislation.
How to comply with the Standard - link to accessON
Accessibility Advisory Committee