Customer Services

The Town of Newmarket's Customer Services department is an award winning centralized servicing department that provides a variety of front line services to customers through various channels including: telephone, email, self-serve options (kiosks and online), in-person and by mail.

Resident concerns are handled by a team of customer service associates who either provide the information to the customer or create a service request that is directed to the appropriate department for handling.

In addition to the Newmarket Customer Services department at Municipal Offices, they also offer services at the Magna Centre, Ray Twinney Recreation Complex, and Old Town Hall Kiosks.

After hours callers are provided the option of leaving a "non-urgent" message in the Customer Services voicemail box, which is handled the next business day or, our after-hours line for non-emergency municipal matters that require immediate attention.

Telephone: 905-895-5193
Fax: 905-953-5135
E-mail: info@newmarket.ca

Customer Service Hours of Operation:
395 Mulock Drive:
Call Centre - Monday - Friday: 8:00 a.m. to 5:00 p.m.
Counters - Monday - Fri: 8:30 a.m. - 4:30 p.m,

Extended Service Hours:

The Customer Service Centre will be open until 8 p.m. on Mondays, on the following dates in 2018 when Newmarket Council Meetings are in session: 
  • January 22
  • February 12
  • March 5
  • March 26
  • April 16
  • May 7
  • May 28
  • June 18
  • September 10
  • September 24
  • December 17

Manager, Customer Services

Bonnie Munslow | Email: info@newmarket.ca | 905-895-5193. 

Supervisor, Customer Service - Kiosks

Hayley Fryer | Email: hfryer@newmarket.ca | 905-895-5193.

Supervisor, Customer Service Centre

Jamie Boyle | Email: jboyle@newmarket.ca | 905-895-5193.